Effective Date:27-7-2026
At Whitecare Laboratory, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or communicate with us through WhatsApp Business, phone calls, or online forms.
Information We Collect
We may collect:Full Name, Mobile Number,Email Address, Appointment Details, Health Test Requests, Billing Information, Communication Preferences
How We Use Your Information
We use your information to:
- Schedule appointments
- Confirm bookings
- Send appointment reminders
- Share laboratory reports
- Provide customer support
- Respond to enquiries
- Improve our services
WhatsApp Communication
By contacting us through WhatsApp or submitting your contact details, you consent to receive:
- Appointment confirmations
- Test reminders
- Report notifications
- Customer support messages
- Service-related updates
We do not send spam or unrelated promotional messages without your consent.
Information Security
We implement reasonable technical and administrative safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
Information Sharing
We do not sell, rent, or trade your personal information. Information may only be shared with authorized healthcare professionals or when required by law.
Cookies
Our website may use cookies to improve user experience and website performance.
Your Rights
You may request to:
- Access your information
- Correct inaccurate information
- Delete your information where legally permitted
- Withdraw communication consent
Contact Us
For privacy-related enquiries, please contact us through the contact information available on our website.